Billing Terms and Conditions
Accepted Payment Methods
At Cassie Luxe, we currently accept PayPal as our primary method of payment. Customers can conveniently complete their transactions using their PayPal accounts at checkout. We are committed to expanding our payment options in the future to serve you better.
Currency for Transactions
All purchases made through our store are processed in MYR (Malaysian Ringgit). Please note that your payment provider may apply additional conversion fees if you are using a non-MYR account. All prices listed on our website reflect the final amount payable in MYR.
Secure Payment
We take the security of your payment information seriously. All transactions on our website are secured using SSL (Secure Socket Layer) encryption technology, which ensures that your personal and financial information is protected during the checkout process. We do not store any full payment details on our servers.
Shipping Policy Overview
Orders placed through our store are shipped within 1 to 5 business days and typically delivered within 7 to 9 business days after dispatch. We offer free shipping throughout Malaysia and United States. Deliveries are made from Monday to Saturday, and tracking details will be provided once your order is shipped. For more detailed information, please refer to our Shipping Policy.
Return & Refund Policy Overview
We want you to be fully satisfied with your purchase. Items in new and unused condition can be returned or exchanged within 30 days of delivery. Once your return is approved, we will provide a prepaid return label that you can download and print. Refunds are processed within 10 business days of receiving the returned item. For complete terms, please visit our Return & Refund Policy.
Privacy Policy Overview
Cassie Luxe is committed to protecting your privacy. We collect only the information necessary to process your order and improve your shopping experience. Your data is handled in accordance with strict confidentiality and is never sold or shared without your consent. To learn more about how we protect your information, please read our full Privacy Policy.
Google Merchant Center Compliance
Cassie Luxe complies fully with Google Merchant Center policies, ensuring all billing, product, and checkout information is transparent, accurate, and accessible. Our policies are designed to meet platform standards for trust, user experience, and legal compliance.
Need Help?
Your satisfaction is our top priority. If you need assistance, please reach out to our support team or fill out the contact form on our website. We’ll get back to you within 48 business hours.
Store Name: Cassie Luxe
Email: info@cassieluxe.com
Address: 21, Jalan Damansara Endah, Damansara Heights, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday: 09:00 AM to 17:00 PM (GMT+8)